 |
Categories |
 |
|
 |
Quick Find |
|
|
|
Information |
|
|
|
| Shipping & Returns |
 |
|
|
|
Policy
|
Price,
specification, and terms are subject to change without notice.
Computer Specialists® is not responsible for errors in typography and/or
photography. All parts come with original manufacture warranty and no technical
support is included. Customer pays return shipping on all services and/or products.
|
|
Computer Specialists® accepts the following Payment
Methods:
|
• Visa
• Master card
• Discover
• American Express
• Pay Pal
|
We do not accept orders made with
non U.S. bank credit cards.
|
| Price
Matching / Pricing Policy
|
We do not offer price matching. For
your convenience, all of our most current and lowest pricing is
posted on our web site daily. Prices are not negotiable.
|
| OEM vs. Retail
|
The retail and OEM versions usually
will have the same exact product, however the retail version usually will
come with bundled software, retail packaging, and more bells and whistles so to speak.
OEM (Original Equipment Manufacturer), White Box, Brown Box
versions will come with the actual product and usually the drivers,
no special packaging or software. Occasionally the retail version will accompany a longer
warranty.
|
| Bare Drive or Bare Card |
These items come exactly as they are described.
You will only receive the bare drive or the bare card. These items are brand new. However
they are purchased in bulk, and will not accompany any documentation, software, or accessories.
|
| Terms
and Conditions for Returns
|
- Returns for credit will only be accepted within 15 days
from the date Computer Specialists® shipped the product. Returns for exchange
will only be accepted within 15 days from the date Computer Specialists® shipped
the product, unless otherwise noted in the product description.
- Some products will be labeled "No Return." These
products need to be returned to manufacture only. Computer Specialists® will
not accept or be responsible for any defect or incompatibility issues with these
products. All unauthorized returned products will be refused and shipped back to the
sender. Please consult Manufacturers website for compatibility and technical specifications
before placing or finalizing the order.
- Please contact the manufacturer for all defective issues
beyond 15 days from the date Computer Specialists® shipped the product, unless
otherwise noted in the product description. Computer Specialists® will not accept
defective product replacements if a Return Approval Number is not issued within 15 days
from the date Computer Specialists® shipped the product. All products needing
warranty service past Computer Specialists® 15-day cutoff will be serviced by their
respective manufacturer. Computer Specialists® will do its best to assist customers
in receiving warranty support after 15 days.
- All Retail Boxed CPUs are covered by three years manufacturer
warranty. Please contact manufacturer directly for repair or exchange. There will be no
return for Retail Boxed CPUs. OEM CPUs are covered by a 7 day warranty. OEM CPUs may be
returned for exchange only within 7 days from the date Computer Specialists® shipped
the product. Computer Specialists® will exchange any defective OEM CPU with a CPU
of the same type if notified of the defect within 7 days of the shipped date from Computer
Specialists®. No credits or refunds will be given for any CPU sold by Computer
Specialists®.
- Due to manufacturer policies, all Software, Processors, Notebooks,
CD Media, Blank Media Cartridges, and Routers are non-returnable.
- Product returns or replacements will not be accepted without a Return
Approval Number. Once a Return Approval Number is obtained, customer is responsible for
shipping the product back. Please ship using a carrier that provides a tracking number and
proof of delivery. Computer Specialists® recommends UPS. Computer Specialists® will
not be responsible for items lost by the carrier. Valid proof of delivery must include the
e-mail that we send you.
- We do not accept returns for software products. For DOA (dead on arrival)
software products, please contact the manufacturer.
- All returns must have a Return Approval Number on the package along
with copy of invoice. All return requests must be submitted via email within 15 days of from the
date Computer Specialists® shipped the product. All return freight costs will be at customers
expenses. All returns without original packaging in good resalable condition will NOT be
accepted.
- Restocking charges will be applied to incomplete returns. Returned
products must include all accessories. Please make sure that all manuals, cables, screws, and
other accessories are included in the original packaging. Products returned incomplete will
be assessed a 25% or more restocking fee.
- Products damaged through negligence or due to poor return packaging will
void the warranty and will be returned without replacement at the customers expense.
- Returned products must be received within 7 days from the issuance of the
Return Approval Number.
- Shipping charges are non-refundable.
- Computer Specialists® is not responsible for
manufacturer defects. We are not the manufacturer, customer
pays all shipping costs for the defective items. The customer pays for shipping costs to
Computer Specialists® and the shipping costs required to send the replacement product
back to customer.
- On returns to our facility, no credit will be allowed for items
shipped to us in error.
- All claims for shortage, damage or shipment errors must be made
within 3 days after receipt of shipment. Our liability shall be limited to the invoice value of
the materials or its replacement.
- If any malfunction of products should occur while used in its
recommended environment, Computer Specialists®, at our option, will repair or replace
the product, provided the product or any part thereof has not been abused, misused, neglected,
replaced, repaired or modified and is within 15 days from the date Computer Specialists®
shipped the product. Computer Specialists® shall make the final determination as to
the existence and cause of any defect.
Computer Specialists® will not repair or replace products designated
on the face of the invoice as having a limited lifetime which fail solely because their estimated
life has expired. No warranty is made with respect to custom products produced to original
purchaser specifications except as specifically stated in writing by Computer Specialists®.
Except as provided herein, there are no express or implied warranties of merchantability or
fitness for a particular purpose. Under no circumstance will Computer Specialists® be
liable in any way to any purchaser for any damages, including but not limited to lost revenue,
lost wages, or any other incidental or consequential damages arising out of the use of or
inability to use any product sold and/or repaired by Computer Specialists®. Computer
Specialists® reserves the right to make modifications in both hardware and software
without prior notification.
- The return policy for OEM products will differ depending on
manufacturer and/or the time of purchase. Most of our OEM products carry a 30 days warranty.
Please consult product manufacture for detail warranty information.
|
| Restocking Fee |
A 15% restocking fee will be applied to
all returns for credit. Shipping charges are non-refundable. No refund will be given after
15 days from the date Computer Specialists® shipped the product.
|
| Technical Assistance |
For most products, please contact the original manufacturer for
assistance. Computer Specialists® does provide fee based tech support. Please contact Computer
Specialists® for more information.
|
| Processing Time |
You can expect your order to be processed within
approximately one to two business days, provided the items are in stock and there are no
problems with the payment verification. Computer Specialists® does not guarantee same
day shipping. Orders will not be processed on weekends and holidays.
|
| Back Orders |
Any items that are unavailable will be placed on back
order, and the remainder of your order will be shipped. Please check our web site for the back
ordered items estimated time of arrival. Please note that these dates are "estimates"
and not guaranteed to arrive on that date.
|
| Order Status |
Computer Specialists® will do everything possible
to keep you informed of your order via e-mail. Your tracking number will be emailed to you once
the item is shipped.
|
| Shipping
Policy |
| Computer Specialists® is not responsible for
delays in shipping due to circumstances beyond our control. In addition, Computer Specialists®
is not liable for any damage or loss incurred as a result of shipping and handling. |
|
Computer Specialists®
offers the following shipping methods:
|
|
UPS
Ground
- Package will be delivered within 5-7 business day plus 1-2 days
processing time
UPS 3 Day Select
- Package will be delivered within 3 business day plus 1-2 days
processing time
UPS 2nd Day Air
- Package will be delivered within 2 business day plus 1-2 days
processing time
UPS Next Day Air Saver
- Package will be delivered within 1 business day plus 1-2 days
processing time
*
Please do not use P.O. Box address for UPS delivery service.
UPS does not deliver package to P.O. Box address.
*
For Alaska and Hawaii customer: due to the geographic region
limitation, the requested delivery service may not guarantee arrival
to the selected location.
*
Please note that we do not process orders during weekends or
national holidays. We do not offer shipping methods for
Saturday or Sunday delivery.
|
| Security |
| When
placing an order by the Internet, security is our
number one priority. All
on-line transactions are sent through our secure server and
encrypted with 128-bit technology.
Once the information is received through the Internet
your payment will be processed. Your information is always handled
with the highest level of security. |
| Privacy |
| Computer Specialists®
respects your privacy. We
will not under any circumstances sell or release your information to
anyone. From time to time,
we may notify you of special offers and/or send you online information
that may be of interest to you based on information you have given us
and on your buying history at Computer Specialists®.
|
| Change
Orders |
| Once an
has been placed through the Computer Specialists® Internet site, the order may not be
changed. Please ensure the correct products have
been selected before placing an order.
Please do not request an order change
via email or phone, as orders cannot be changed once entered in our systems.
|
| Cancel
Order |
| Once an
has been placed through the Computer Specialists® Internet site, the order may not be
canceled. Please ensure the correct products have
been selected before placing an order.
Please do not request an order cancellation
via email or phone, as orders cannot be cancelled once entered in our systems.
|
|
|
|
|
|
| 0 items |
|
|
|
|
| There are currently no product reviews |
|
|
|
|
Send mail to:
Web Master
with questions or comments about this web site.
Copyright © 2004 |
|
Your IP Address is: 38.107.191.96 |
|
